Keep the area clear
Keep people and pets away from damaged glass. Do not push, tape, remove or operate it just to demonstrate the problem. Take photographs from a safe distance only.
Cracked or shattered glass
Broken window glass? Start here.
Cracked pane, loose glass or an opening to outside? Tell us what happened and where the glass is. We’ll review glass-only replacement, the frame and any temporary securing separately.
Unsafe now?Keep people and pets away; call if the opening is exposed.
Glass or window?An intact frame may allow glass-only replacement.
For a first reviewSend a safe wide photo and your postal code.
What to photograph safely
- One wide view of the whole window and frame
- A detail of the break from a safe distance
- The room or floor, and whether the opening is exposed
- Your postal code for the first review
Keep clear of the opening
Do not handle loose glass or operate a damaged sash for a photo. Describe the damage and any exposed gap from a safe distance.
Photo helper
Show the break without touching the glass.
For cracked or shattered panes, photos help the team understand safety, glass size and whether the frame still looks usable. Keep distance from sharp edges and photograph the opening from a safe angle.
Safe wide photoShow the full window, frame and nearby access.
Close detailZoom in from a safe distance so the crack or break is visible.
Fast next stepMention if the opening is exposed, loose or unsafe.
Questions
Can you quote broken glass from photos?
Often yes for a preliminary range. A safe full-window photo, a close detail photo and rough size help the team understand the glass and opening before final measurement.
Should I remove loose broken glass before taking photos?
Do not remove or handle loose glass to take a photo. Keep people and pets away and call to discuss the unsafe opening.
Is broken glass usually glass-only or full window replacement?
If the frame and sash are still in good condition, glass-only replacement may be enough. If the frame, hardware or window system is damaged, full replacement may be the better scope.
Ready to price it?
Get a quick residential price range online.
A useful first call
Tell us what is exposed, not just what is cracked.
Describe the opening
Say whether glass remains in the frame, whether there is an open gap and which floor it is on. Include whether weather or security is an immediate concern.
Separate temporary and permanent work
Ask whether temporary securing is needed, what that work includes and how permanent replacement will be measured and priced. A preliminary online range does not confirm emergency attendance.
Two jobs to discuss: secure it, then replace it.
The temporary fix and the permanent glass are separate decisions. We’ll keep the conversation clear.
Is the opening exposed?
Tell us whether the broken pane leaves an opening to outdoors. The estimator lets you request temporary board-up for exterior window and door glass. Availability, suitability and timing must be confirmed directly.
What details help without touching the glass?
From a safe position, describe the location, approximate opening size and whether the glass is in a window, entry door or patio door. A wider photo can show the frame and access route.
What happens to unusual specifications?
Door glass, safety-glass requests, special shapes, cut-outs and uncertain sizes go to a custom quote. The online request records your preferences; it does not approve a glass type or cutting size.
Rough measurements start the conversation. Confirmed measurements start the order.